About

Our story

Chargepay started back in 2003 as a single man operation while started running his first ecommerce website. Quickly the reality of compliance, regulations and challenges of dealing with high risk acquiring sink in. While exploring how other companies were dealing with all these challenges, we had our ah-ah moment: what if we tried to use all those restrictions and complexities as opportunities instead of seeing those as necessary evils? What is regulation could actually help us create opportunities and if well understood and addressed could actually allow us to be more competitive and be more profitable? And so from there we decided to open an office, and start building a small team that would have this mindset: regulation and compliance can be seen as ways to create and breed opportunity in the high risk merchant ecommerce ecosystem.

Our Mission

Where others see regulation, risks, compliance and rules in the high-risk ecommerce ecosystem as road blocks, we see those as opportunities to be more creative, more competitive, more innovative. All it takes is the right people with a different mindset. We are those people.

Our commitment to the community

We believe in our community. We are always finding ways to sponsor and contribute to local events that promote the well-being and help create strong bounds among the community. Lately we have been sponsoring local sporting events at the local swimming pool and football field.

Swimming Pool de Wel

Swimming Pool De Wel,
Julianalaan 1a, 2421 CV Nieuwkoop
web site: www.dewel.nl.

Our teams

ENGINEERING & IT

ENGINEERING & IT

All the best ideas in the world won’t accomplish much if we can’t put them in production. That’s why we need to deal with the best IT specialists, developers and analysts who can understand the products and services and find the way to come up with the best MVP possible in the best secure way. And security goes beyond PCI certification.

CLIENT RELATIONS

CLIENT RELATIONS

For us, customer support is a bare minimum to provide, but is far from enough; we want to create relations with our clients and go beyond simply answering questions and addressing specific issues. Automated chat bots can do that. We want to get to know our clients, know what they want, what they are looking for and guide them thru their purchase and user experience.

PROJECT & PRODUCT MANAGEMENT OFFICE

PROJECT & PRODUCT MANAGEMENT OFFICE

To come up with creative ideas and iterations of systems and products, we need to have product and project managers that can spot potential competitive edges, come up with ways to incorporate those edges and turn them into successful products.

CONTENT

CONTENT

Good ecommerce sites require to have the right content, and therefore we are always on the look up to find, licence or produce the best content that fits into what our clients are looking. Alignment and understanding what our clients want is key to success.

FINANCE

FINANCE

Finance is a playfield full of regulations and rules, especially in our high-risk merchants’ reality. Therefore, we need to have the same approach with our finance teams where financial analysts and accountants are part of the projects; they understand what our products are about, how we differentiate from the competition so they can support our efforts, and contribute in their own ways whenever possible to our vision about seeing opportunities where others see roadblocks.

TALENT & CULTURE

TALENT & CULTURE

Building the kind team we want, with the kind of culture we believe allows us to go beyond the competition does not happen overnight or by itself. We need to constantly invest in our culture, define it, and make sure we go beyond well-written statements about vision and culture, but that we actually live that culture thru our actions starting from the recruitment of talent to onboarding to talent retention.

LEGAL AFFAIRS & RISK MANAGEMENT

LEGAL AFFAIRS & RISK MANAGEMENT

Very few companies with legal and/or compliance departments face the myriad of challenges our team conquers every day. From the changing laws in Europe, India, Asia, the US and Canada affecting technology, intellectual property, employment and privacy rights; to international bank and billing changes in light of the focus on anti-money laundering and terrorist financing; to keeping our corporate web in order with federal and provincial reporting requirements – the Legal Affairs & Risk Management team is front and centre.

Our team of Legal Assistants and Risk & Compliance Specialists help resolve problems and find optimal pathways to attain their goals through risk assessments, providing legal opinions and participating in basic project management help. We provide research, contract drafting, review, amendments and legal communication expertise; risk identification, analysis, treatment options and reporting to department focused projects and company-wide initiatives; and often share our knowledge and experience with others through small group training sessions or large group presentations.

Supporting all teams and individuals at Chargepay makes us a hub for intellectual property, industry and technology news which is why we must stay abreast of what’s happening around the world which affects us all now and in the future.