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FAQ'S |
Who
is Chargepay.net?
Chargepay.net provide billing support and customer service for ChargePay BV, who owns various websites.
What is an Order ID?
When you purchase a subscription, membership, or other product, you are issued an order ID made of 8 digits. You received your order ID from the online approval screen and in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your order ID and should use this number in any correspondence with a customer service representative.
Can I get information on the membership / product I have purchased ?
Please locate your order first by clicking here.
The result will display all the charges made on your credit card by Chargepay.net, along with a link to the website's support.
If you need assistance at this point, please contact us.
I did not receive a sales confirmation email. Why?
A sales confirmation / receipt email is sent with each order that
Chargepay.net processes. You must enter a valid email address each
time that you make a purchase to insure that you'll receive your
confirmation/receipt. Please note that many email accounts are now
protected by spam filters that often intercept automatically generated
emails such as these: please make sure you check your junk mail
folder if you have this option activated on your email.
I have a question not answered by the FAQ! What do I do?
If you you didn't find an answer to your question, or you haven't been able to find the information you were looking for about a charge on your credit card, please contact us by clicking here.
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